Reside: Scaling up a digital application processHello world!

Summary

Spolupracovali sme s globálnou firmou XY pri vývoji, testovaní a spustení jej inovatívneho chatbota, ktorý je postavený na najnovšej AI technológii a zabezpečuje zákaznícky servis autonómne.

Challenge

Motivation to change

RESIDE wanted to expand, scale-up, and roll out a complete digitalization of the admission process in the US. However technical debt and shortcomings in the configurability and flexibility of the solution didn’t allow for that. Reside was also struggling with the transparency of the software development process and predictability of the delivery.

Solution

Change delivery

The outcome was clear – the best solution to make the scale-up leaner was to extend the solution so that it gives the business users an ability to administrate and configure the application from end to end.

To implement those capabilities we have assembled a team of Software Engineers working in an improved predictable modus with transparent and measurable milestones to assure the added value of the team.

Tools & means

• Typescript
• React
• Java
• ELK stack
• Agile-Scrum

Outcomes

Change outcomes

Thanks to the new transparent cooperation model, long-term productivity has been increased multiple times. The introduced quality improvements have made the application more stable, performant, and ready for even larger expansion

Used services